Frequently asked questions

Detailed information for working with the service

  • What is E-EX.PRO?

    E-EX.PRO is an instant cryptocurrency exchange that provides the best crypto-to-crypto rates on the market.

  • Do I need a registration to use the E-EX.PRO service?

    Not. We do not ask users of the service to go through the registration and verification procedure.

  • Is the process of exchange automated or executed manually by operator?

    Automated. Safe. Simple. Anonymous. No registration. No hidden commission.

  • How to exchange for E-EX.PRO?

    1. Select the desired currency pair and enter the amount of exchange
    You can exchange any available amount according to the limits without registration and the KYC procedure.

    2. Enter destination address and mail (optional)
    Click the “Confirm” button to proceed to the next step.

    3.Send cryptocurrency to the provided address
    Copy the address to which you will need to send cryptocurrency you wish to exchange and paste it in your wallet or use QR code scanner in your mobile wallet. After the transfer, the system will find the hash of the transaction. It remains to wait for the required number of confirmations and cash will automatically arrive on your balance.

  • How fast is the exchange and transfer to my balance?

    Enrollment of funds will occur after:
    - the 1th confirmation of transaction for BTC
    - the 2th confirmation of transaction for USDT, BCH, ETH, ZEC, LTC
    - the 5th confirmation for NEO, DOGE, DASH, XPR, EOS, XLM
    - the 10th confirmation in the WAVES, XMR, QTUM, ADA, LSK, XEM, BTCZ, TRX, OMG
    - the 20th confirmation for other assets full list

  • What is the maximum / minimum exchange amount?

    The minimum exchange amount is the equivalent of $100. If an amount is very low, make sure that it will cover all costs required by a blockchain. This means that the amount you are going to send and the amount you are going to receive should be enough to cover input and output network fees taken by a blockchain. If your funds to be exchanged are insufficient, the system will not miss a transaction.
    The maximum amount of exchange for each asset is different for each group ($500- $25000) more information

  • What are network fees?

    Each time any amount of cryptocurrency is transferred or exchanged, it is registered on blockchain. This process requires a small fee called a "network fee". The network fee is a commission that a blockchain takes from the amount sent in each currency. It is vital to make sure that the amount you want to exchange on E-EX.PRO covers the exchange fees for both transferring your original currency to E-EX.PRO and transferring the currency you want to buy to the destination wallet you input earlier. If sent amount is insufficient to cover the fees of the network, the transaction will not go through and your funds will be lost.

  • What assets does E-EX.PRO accept?

    Currently we accept Bitcoins (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), EOS, Bitcoin Cash (BCH), the full list can be seen at this link

  • What pairs are available for exchange on E-EX.PRO?

    We currently offer the following pairs for exchange: Bitcoins (BTC), Ethereum (ETH), Ripple (XRP), AdvCash USD, Payeer USD, Skrill USD, PayPal USD, Perfect Money USD, Visa/MasterCard USD, AdvCash EUR, Payeer EUR, Skrill EUR, PayPal EUR, Perfect Money EUR, Visa/MasterCard EUR.

  • What is your commission fee?

    E-EX.PRO does not charge additional fees and offers the best fixed course at the moment.

  • Why does my transacction takes so long?

    As a rule, our transactions take 5-40 minutes to be processed. If your transaction takes longer, this could be due to various reasons including:
    - Blockchain is overloaded. There are many transactions waiting to go through, including yours. This issue occurs on the bitcoin and bitcoin-based blockchains. Unfortunately, the only thing to do is wait it out. E-EX has no control over blockchain overloads.
    - Coin updates. We may turn off some coins to update their clients. This can take some time. You will get your money as soon as we turn it back on.
    - DDoS attacks. Every platform is subject to such attacks. Unfortunately, in this case the only thing to do is wait it out.

  • How do I cancel my transaction?

    Unfortunately, blockchain transactions are irreversible. Once a transaction is made (money is sent to a particular wallet address), it cannot be rolled back. If you are going to exchange cryptocurrency, be sure to double-check all payment details carefully before sending.

  • Why do I need to enter my email?

    Email is optional.

  • What is a hash?

    A hash (or tx ID) is the unique address of a transaction in a blockchain that acts as a record or proof that the transaction has taken place. Usually, the hash is a combination of digits and lowercase letters (uppercase in the case of XRP). Whenever you make a payment in cryptocurrency, you receive a hash displayed in your wallet. Every hash should be located in a blockchain. If you have any issues with a transaction on our platform, our support team may ask you to provide the hash for the transaction in order to find your payment and resolve the issue.

  • Why should I trust E-EX.PRO?

    E-EX.PRO is a young but very promising company with a team of the best specialists. The service provides safe and fast transactions without revealing users identities. We provide the best possible rates by comparing a wide range of reliable trading platforms and work with a list of 50+ cryptocurrencies that is constantly increasing. By the end of 2109, we will be ready to conquer the exchange services market.